dell公司笔试题目
戴尔(Dell)，是一家总部位于美国得克萨斯州朗德罗克的世界五百强企业，由迈克尔·戴尔于1984年创立。戴尔以生产、设计、销售家用以及办公室电脑而闻名，不过它同时也涉足高端电脑市场，生产与销售服务器、数据储存设备、网络设备等。
戴尔公司于1992年进入《财富》杂志500家之列，戴尔因此成为其中最年轻的首席执行官。
戴尔公司名列《财富》杂志500家的.第48位。自1995年起，戴尔公司一直名列《财富》杂志评选的“最受仰慕的公司”，2001年排名第10位。2011年上升至第6位。
2013年2月6日，戴尔创始人、董事长兼首席执行官迈克尔·戴尔(Michael Dell)将与全球技术投资公司银湖(Silver Lake)合作收购戴尔。
笔试题目
I.Choose one question and write down the trouble shooting steps in English (4-5 steps )
1.Customer report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.
2.One computer was used normally last day, but today, the user cannot connect to internet via dial-up networking.
3.Customer complain the system send out great noise. What’s the detail action to identify the faulty part?
4.My computer was suddenly disconnected from LAN, how to trouble shoot?
5.My computer was hung up. After reboot, only one cursor blinked on the upper-left corner. How to fix this problem.
II. Reading and translation:
Passage 1.
Customer called in and reported the battery weren’t charging, System LED indicator was in yellow.
1.Suggested customer remove the battery from the battery bay by sliding the latch at the bottom of Notebook. Checked the battery power level by pressing the check button on the battery. It indicated no power.
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operatomer provide the DSN number from the fail battery. CN-05H980-69502-21U-01GB.
Informed customer that we would send a replaced battery to her.
Passage 2.
Customer bought a Notebook 20 day ago, then discovered that when she adjusted the Brightness of the LCD, the LCD would turn to very dim. She must reboot the Notebook few times before the LCD might display normally.
1.Suggested her try gently apply pressure above the keyboard near the LEDS and power button.
2.Suggested her swivel the LCD back and forth and lightly tap the plastic back of LCD.
3.Suggested her gently apply pressure on the bezel surrounding the screen. the problem persisted, after these testing.
4.Requested customer to update BIOS and alter the LCD Brightness control setting in the BIOS. After checking BIOS the problem persisted.
I told customer we would have engineer onsite replace the LCD Panel.
Computer communications
Different kinds of computers use different methods, or protocols, to communicate with each other. Macintosh computers use the AppleTalk protocol.Macintosh as well as PCs can use TCP/IP to share information on the Internet.Some PCs require a Network Operating System (NOS) to communicate. For example, Novell Netware is a popular NOS with PC users.
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